Water & Sewer
Fripp Island purchases treated water from the Beaufort-Jasper Water & Sewer Authority, which uses the Savannah River as its principal source. The District owns the water main that runs from St. Helena Island (near the Shrimp Shack), across the Harbor River, Harbor Island, Johnson Creek, Hunting Island and Fripp Inlet. Potable water is pumped into three elevated tanks on the island that provide 525,000 gallons storage. Water is distributed from these tanks to residential and commercial customers.
The District collects and treats all waste water generated on the island to reclaimed water standards and recycles the treated effluent for irrigation of the Ocean Point golf course. A new, state of the art technology treatment plant went on line in May 2006.
Frequently Asked Questions.
1. I just purchased an existing home on Fripp Island. How do I start service?
Answer: Read Guidelines For Establishing or Discontinuing Water and Sewer Service. Fill out the Water/Sewer Service Customer Agreement, or you may call our customer service office at (843) 838-2400 to request that a form be faxed or mailed to you. Once we have received the completed form the account will be transferred into your name effective with the date you request on the Agreement. Because the District bills in arrears based on water consumption, we cannot retroactively transfer an account and we recommend that you complete the form and return it to our office at least a week prior to your closing date.
2. I am building a home on Fripp Island. How do I request new service?
Answer: Typically, the general contractor building your home will request service and pay the associated tap fees so that water service is available during construction. If you would like the initial service in your name instead of the contractor’s, you may complete the Contractor/Owner Application for New Service and the Water/Sewer Service Customer Agreement, and submit them to our office.
3. My home on Fripp is a vacation home, and I am not there most of the time. How can I prevent leaks and keep my water usage low?
Answer: The best way to prevent leaks when you are going to be away from the service location for an extended period of time is to turn the water off. There are two ways this can be accomplished. You may call our office and request that your service be turned off temporarily. Keep in mind that you will still be billed the base quarterly charges and the District charges a $45.00 reconnection fee for this service. A second option is to have a shut-off valve installed on your service line, so you can turn your water on and off at will. Reset your irrigation system to run less often and for shorter periods of time, or shut it down completely, during the winter months.
4. What should I do if I receive a bill that is much higher than normal?
Answer: First, check to make sure that you do not have any leaks. See Water Conservation Tips. Many times, an abrupt spike in your water consumption is an indication that you have a leak you are not aware of, e.g., a dripping hose bib or faucet or a leaking toilet flapper. Another place you should check is the irrigation system. If you have a leak underground in your irrigation system, you could be wasting thousands of gallons of water without being aware of it. If a sprinkler head is broken and the system turns on, the flow from the broken sprinkler head is much greater than normal, usually causing some mild flooding of the surrounding area. If you do not live in the home, this problem can go unnoticed for several months. If you do experience a plumbing problem that causes an extremely high water usage, you may qualify for an adjustment on your bill. Contact our office for details.
Links to District Forms.
5. What should I do if I have a leak, or if I notice a leak on a neighbor's property?
Answer: The District office hours are Monday - Friday, 8:30 a.m. to 4:30 p.m. We are closed on holidays. If you experience a leak, or see what appears to be a leak on someone else's property during normal business hours, and you would like the water service turned off at the water meter, please call our office at (843) 838-2400. Upon receiving a report of a leak, a member of our field staff will respond to the location to turn the water service off. If you call outside our office hours, please call (843) 838-2500, and your call will be routed to our paging system. You'll hear the instruction to enter your numeric message after the tone. Once you hear the tone, enter your area code and telephone number, using the keypad on your telephone, then hang up. The field staff technician on duty will return your call, and you may report the leak to the technician. This reporting process should also be used to report any kind of sewer back-up or spill.
CONTRACTOR/OWNER APPLICATION FOR NEW SERVICE
GUIDELINES FOR ESTABLISHING AND DISCONTINUING WATER & SEWER SERVICE
CUSTOMER INFORMATION SHEET
WATER/SEWER SERVICE CUSTOMER AGREEMENT
ACH BANK DRAFT AUTHORIZATION FORM & INSTRUCTIONS
OWNER AUTHORIZATION TO ADD RENTER NAME AND ADDRESS TO ACCOUNT
CURRENT WATER AND SEWER RATES
WATER CONSERVATION TIPS
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